Soreli Ke Homes ("we", "us", or "our") operates the website www.sorelikehomes.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read it carefully.
1. Information We Collect
Personal Information You Provide
- Name, email address, and phone number (when submitting enquiry forms or booking requests)
- WhatsApp number (when you initiate a chat)
- Payment details – processed securely through our payment partners; we do not store raw card data
Information Collected Automatically
- IP address, browser type, device type, and pages visited
- Cookies and similar tracking technologies (see Section 6)
- Referral source and time spent on pages
2. How We Use Your Information
- To process and confirm bookings and enquiries
- To communicate availability, pricing, and booking updates via WhatsApp, email or phone
- To improve our website, products, and services
- To send promotional communications (you may opt out at any time)
- To comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Service providers – property hosts, transport operators, and payment processors who need the data to fulfil your booking
- Analytics platforms – Google Analytics (anonymised) for website performance insights
- Legal authorities – when required by Kenyan law or to enforce our rights
4. Data Security
We implement SSL encryption, restricted staff access, and regular security reviews to protect your data. No internet transmission is 100% secure; we encourage you to use strong passwords and to contact us immediately if you suspect unauthorised access.
5. Data Retention
We retain personal data for as long as necessary to provide services and meet legal obligations – typically up to 5 years for booking records. You may request deletion at any time (see Section 7).
6. Cookies
We use cookies to remember your preferences, analyse site traffic, and enable certain features. You can control cookies through your browser settings. See our Cookie Policy for full details.
7. Your Rights
Under applicable data protection law you have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the relevant supervisory authority
To exercise any right, contact us at support@sorelikehomes.com or call +254 706 711 207.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., Booking.com affiliates). We are not responsible for their privacy practices and encourage you to review their policies.
9. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect data from minors. If you believe we have done so inadvertently, contact us immediately.
10. Changes to This Policy
We may update this policy periodically. The "Last updated" date at the top will reflect any changes. Continued use of our services after updates constitutes your acceptance.
11. Contact Us
For privacy-related questions:
- Email: support@sorelikehomes.com
- Phone: +254 706 711 207
- WhatsApp: wa.me/254706711207
- Address: Nairobi, Kenya